Terms of use

Company: Jetmeaway Ltd, a company registered in England and Wales (company number 17140522), registered office 66 Paul Street, London EC2A 4NA ("we", "us", "our")

Service: the Chef Hygiene apps (iPhone, iPad, Android, Windows and web), the website chefhygiene.com and the engineer network (together, the "Services")

Contact: info@chefhygiene.com

1. About these terms

1.1 Agreement. These terms are an agreement between you and Jetmeaway Ltd. They apply when you use the website, download or use a Chef Hygiene app, make an account, or join the engineer network. Our Privacy Notice explains how we use personal data and forms part of these terms. If you do not agree, please do not use the Services.

1.2 Who can use the Services. The Services are made for businesses: food businesses, their staff, and independent engineers. You must be 18 or over (or the age of adulthood where you live) to make an owner, manager or engineer account. If you use the Services for a business, you confirm you have the authority to accept these terms for it, and "you" includes that business.

1.3 Staff. Staff members added by an owner or manager can be younger than 18 where local law allows them to work. The owner who adds staff is responsible for their use of the app inside that business.

1.4 Where we offer the Services. The Services are offered in the countries shown in the app and on our website (at the moment, 63 countries). You must follow the food safety, health, fire safety, employment and other laws of the country where your business operates.

2. Information, not legal advice

2.1 General information. Our guides, checklists, rules, reminders, articles and help answers give general information about food safety, HACCP, temperatures, allergens, cleaning, fire safety and related rules. We check them carefully and show when content was last checked.

2.2 Not legal advice. Nothing in the Services is legal, regulatory or professional advice. Laws and official guidance change. Always check what applies to you with your local authority, environmental health or food inspector, fire and rescue service or other official body before making important decisions.

2.3 Not part of government. Chef Hygiene and Jetmeaway Ltd are independent. We are not part of, linked to or approved by any government body or food safety authority, such as the UK Food Standards Agency, Food Standards Scotland, the Food Safety Authority of Ireland, the US FDA, Health Canada, the European Food Safety Authority, or any local council or health department. Using Chef Hygiene does not guarantee any inspection result or food hygiene rating.

3. Your account and your business

3.1 Your account. Keep your sign-in details safe. You are responsible for what happens in your account and in the business accounts, sites, managers and staff you control. Tell us at once at info@chefhygiene.com if you think someone has used your account without permission.

3.2 Your responsibility for food safety. Chef Hygiene helps you record and organise your checks. You stay fully responsible for:

• safe food, safe premises and safe working practices;
• making sure your records are true, complete and made at the right time;
• training and supervising your staff;
• acting on any problem the app shows you, such as a failed temperature or a locked or blocked fire exit;
• meeting the laws and official guidance that apply to your business.

3.3 Your records are yours. You own the records, photos, notes, documents and other content you or your staff put into the Services ("Your Content"). You give us permission to store, process, copy, translate and display Your Content only to run the Services for you (for example, to show it to your team, make your inspection pack or English copies, or send alerts). You can download your records at any time from the app. You must have the right to upload everything you add, and it must not be unlawful.

3.4 Sharing with an inspector. If you share a link, QR code or PDF of your records, anyone who has it can see what you chose to share. You decide what you share and with whom.

4. Prices, free trial and payments

4.1 Free trial. Each new business gets a free trial of 14 days for all its sites. No payment is taken during the trial.

4.2 Subscription for each site. After the trial, each site needs its own monthly subscription to keep using the app:

• £1.99 a month per site for bakeries / cake shops, dessert / sweet shops and corner shops;
• £2.99 a month per site for all other kinds of food business.

The price in your own currency is shown in your app store before you pay. Taxes may be included or added as your app store shows. Staff and managers do not cost extra.

4.3 AI inspections. The AI practice inspection is a one-off purchase (£0.99 in the UK, or the price shown in your app store) for each use. It is not a subscription. Any free AI inspection we give is shown in the app.

4.4 Engineers. The engineer network is free for the first month, then 99p a month (or the price shown in the app or your app store). We do not take any commission from jobs.

4.5 How you pay. Every purchase, including subscriptions and AI inspections, is made only through Apple (App Store), Google (Google Play) or Microsoft (Microsoft Store), using your account with them. We do not sell anything by card on our website. The store's terms also apply to the payment. We never see or keep your card details.

4.6 Renewal and cancelling. Subscriptions renew each month automatically unless you cancel at least 24 hours before the renewal date, in your Apple, Google or Microsoft account settings. Cancelling stops the next payment; the site keeps working until the end of the month you have already paid for. Deleting the app does not cancel a subscription.

4.7 Refunds. Refunds are handled by the store you paid through, under its rules. This does not affect any rights you have by law.

4.8 Right to cancel (consumers). If the law where you live treats you as a consumer (for example a sole trader in some countries), you may have a right to cancel a digital service within 14 days. The 14-day free trial lets you try everything before paying. When you start a paid subscription or an AI inspection, you ask for it to start at once; as far as the law allows, you lose the right to cancel for a purchase once it has been fully supplied (for example, an AI inspection report already made). Ask your store for a refund under its rules, or email us.

4.9 If a site is not paid. When the trial or the paid time ends, the site is paused: you can still see your account, subscribe and download your records, and emergency help stays available on the kitchen tablet.

4.10 Price changes. We may change prices. We will tell you before a new price applies, and your app store will ask for your agreement where its rules require it.

5. AI features and translations

5.1 The app uses artificial intelligence and automatic translation for some features, such as the AI practice inspection, the help chat, voice input and English copies of staff notes.

5.2 AI answers and translations can be wrong or incomplete. They are a help, not a decision. Always check important points yourself and with your official inspector or authority. An AI practice inspection is not an official inspection and does not give a food hygiene rating.

6. The engineer network

6.1 What it is. The engineer network lets food businesses find independent local engineers (for example gas engineers, electricians, plumbers and fridge engineers) and call them directly.

6.2 We are not part of the job. Engineers are independent. They are not our employees or agents. Any job, price, guarantee or timing is agreed only between the business and the engineer. We are not a party to that agreement and we are not responsible for the work.

6.3 Check before work starts. We do not check engineers' registrations, insurance, qualifications or past work. Before any work starts, the business must check the engineer is properly registered and qualified, for example on the Gas Safe Register in the UK, the RGII register in Ireland, or the licensing or certification bodies in your country, state or province.

6.4 Engineers' duties. Engineers must give true information about their trades, registrations, areas and hours, keep it up to date, and follow all laws and safety rules for their work.

7. Fair use

You must not:

• use the Services for anything unlawful, false or harmful, or enter false records;
• try to get into accounts, data or systems you are not allowed to use, or harm the security of the Services;
• copy, take apart or reverse engineer the apps, except where the law allows it;
• use robots, scrapers or other automated tools to collect data from inside the apps or from other users' accounts;
• upload viruses, or content that is offensive, or that you do not have the right to use;
• resell the Services without our written agreement.

Search engines and AI search tools may read the public pages of our website.

8. Our content and brand

8.1 The apps, website, designs, texts, guides, logos and the name "Chef Hygiene" belong to Jetmeaway Ltd or the people who license them to us. You may use them only to use the Services as intended.

8.2 Official information. Some content is based on official public information, such as UK public sector information under the Open Government Licence v3.0, or similar open licences in other countries. We show the source where needed. That information still belongs to the people who made it.

9. Links to other websites

The Services contain links to other websites, such as official government pages. We do not control them and are not responsible for their content, safety or privacy rules.

10. Availability and changes to the Services

We work hard to keep the Services running, but we cannot promise they will always be available, fast or without errors. The app keeps working without internet and sends your checks when you are back online. We may update, change or stop features to improve the Services or follow the law. If we stop a paid feature, we will tell you in good time.

11. Ending your account

11.1 You can stop using the Services at any time and delete your account in the app (Settings → Delete my account) or on our website. Please download any records you need to keep first: food safety laws may require you to keep records for a set time. Remember to cancel your subscription in your app store as well.

11.2 We may pause or close an account if you seriously or repeatedly break these terms, if the law requires it, or to protect other users or the Services. Where we reasonably can, we will warn you first and give you time to download your records.

11.3 What happens to data after an account is closed is explained in our Privacy Notice.

12. Our responsibility to you

12.1 As provided. Apart from what the law says we must promise, the Services are provided "as is" and "as available", without other promises, for example that they will meet every need of your business.

12.2 What we are not responsible for. As far as the law allows, we are not responsible for:

• loss of profit, business, income or goodwill;
• fines, closure orders, low hygiene ratings or failed inspections;
• food that is spoiled, unsafe or wasted;
• work done or not done by engineers;
• losses that could not reasonably have been expected;
• losses caused by events outside our reasonable control.

12.3 Limit. As far as the law allows, our total responsibility to you for any claims in any 12 months is limited to the amount you paid us for the Services in those 12 months, or £100, whichever is higher.

12.4 What we never limit. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit. Your legal rights as a consumer, where they apply, are not affected.

13. Your responsibility to us

If you use the Services for a business, you agree to indemnify us: this means you will cover our reasonable costs and losses (including reasonable legal costs) from claims made against us by others because:

• you broke these terms or the law;
• of food safety, health or fire safety problems in your business;
• of a dispute between your business and an engineer, or between you and your staff.

14. Apple, Google and Microsoft

These terms are between you and Jetmeaway Ltd only, not with Apple, Google or Microsoft. They are not responsible for the Services, their content, support or any claims about them. If you downloaded the app from Apple's App Store:

• Apple's standard licence terms for apps (the "Licensed Application End User License Agreement") also apply where these terms say nothing different;
• Apple has no duty to provide support for the app;
• if the app does not work as promised, you can tell Apple, and Apple may refund the price you paid for it; Apple has no other duty about the app;
• Apple is not responsible for claims about the app, such as product claims, legal claims, or claims that it breaks someone else's rights;
• Apple and its subsidiaries can enforce these terms against you as a third party.

15. Changes to these terms

We may update these terms, for example when we add features, change prices or the law changes. We will show the new date at the top. For important changes, we will tell you in the app or by email before they apply. If you keep using the Services after the change, the new terms apply. If you do not agree, you can stop using the Services and delete your account.

16. Law and courts

16.1 Except where mandatory consumer protection laws of the country where you live say otherwise, these terms are governed by the law of England and Wales.

16.2 The courts of England and Wales can decide any dispute. If you are a consumer, you can also use the courts of the country where you live, and you keep the protection of its mandatory laws.

16.3 Before going to court, please email us at info@chefhygiene.com so we can try to solve the problem.

17. Other points

• If a court decides one part of these terms cannot be used, the rest still applies.
• If we do not enforce a right at once, we can still enforce it later.
• You may not pass your rights under these terms to someone else without our agreement. We may pass ours to another company that takes over the Services, and we will tell you if we do.
• These terms, together with the Privacy Notice, are the whole agreement between you and us about the Services.

18. Contact us

Jetmeaway Ltd

Company number: 17140522 (registered in England and Wales)

Registered office: 66 Paul Street, London EC2A 4NA, United Kingdom

ICO registration: ZC125217

Email: info@chefhygiene.com